Last updated: 15 July 2026
This privacy policy governs your use of the software application PaTran ("Application") for mobile devices that was created by MoBiz. The Application is a passenger and parcel transportation platform that connects riders and senders with taxi and delivery operators, enabling trip booking, live trip tracking, route planning, tours, and combined passenger-and-parcel journeys in Jamaica and the wider Caribbean.
User Provided Information
The Application obtains the information you provide when you download and register the Application. You must register to use this Application, as it is a transportation service and securing your data is of major importance.
When you register with us and use the Application, you generally provide (a) your name, mobile number, email address, user name, and other registration information; (b) trip-related information, such as pickup and drop-off points, destinations, parcel details, and bookings you make; (c) payment-related information where you pay for a trip, tour, or parcel delivery; (d) information you provide when you contact us for help; and (e) information you enter into the Application while using it, such as saved places and contact details.
If you register as an operator (driver), you additionally provide vehicle and service information and your duty status, which is used to match you with nearby passengers and parcels.
We may use the information you provide to contact you from time to time to provide you with important information, required notices, and service or promotional messages.
Automatically Collected Information
The Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device's unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, and information about the way you use the Application.
Yes. Location is central to how PaTran works, and the Application collects precise (GPS-level) location as follows:
You control this access through your device's location permission settings, and you may withdraw permission at any time. Operators who disable background location may be unable to receive or complete trips. We use location information to provide and improve the transportation service and do not sell it.
To provide the service, certain information is necessarily shared between the parties to a trip. For example, when a booking is made, a passenger or sender and the assigned operator are shown the information needed to complete the journey, such as first name, pickup and drop-off points, and live location during the active trip.
Aside from this, only aggregated, anonymized data is periodically transmitted to external services to help us improve the Application and our service. We will otherwise share your information with third parties only in the ways described in this privacy statement.
We may disclose User Provided and Automatically Collected Information:
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also disable location access at any time through your device settings.
We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you would like us to delete User Provided Data that you have provided via the Application, please contact us at privacy@patran.app and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.
We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at privacy@patran.app. We will delete such information from our files within a reasonable time.
We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop, or improve our Application. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy at https://app.patran.app/privacy and, where appropriate, informing you via email or in-app message. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing" means using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining, and disclosing information, all of which activities will take place in Jamaica. If you reside outside Jamaica, your information will be transferred to, processed, and stored in Jamaica.
If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at privacy@patran.app.